Refund Policy

At Kenyans in Japan Association (KIJA), we aim to provide our members and users with a seamless experience. This Refund Policy outlines the terms under which refunds may be issued for fees, payments, or donations made through our website or other channels.

1. General Refund Policy

a. Non-Refundable Payments:

Membership fees, event registration fees, and donations are generally non-refundable. Exceptions may apply as outlined in this policy.

b. Eligibility for Refunds:

Refunds may be granted under the following conditions:

i. Overpayment due to technical or clerical error.

ii. Cancellation of an event by KIJA.

iii. Duplicate payments made in error.

2. Refund Process

a. Requesting a Refund:

To request a refund, please contact us within 14 days of the payment date at:

Email:

Include the following details:

i. Full name and contact information.

ii. Proof of payment (receipt or transaction ID).

iii. Reason for the refund request.

b. Processing Time:

Approved refunds will be processed within 14 business days from the date of approval. Refunds will be issued using the original payment method.

3. Event-Specific Refunds

a. Event Cancellations by KIJA:

If an event is canceled by KIJA, registered participants will receive a full refund of the registration fee.

b. Participant-Initiated Cancellations:

Refunds for participant cancellations will be handled as follows:

i. Cancellation more than 7 days before the event: Full refund (minus processing fees, if applicable).

ii. Cancellation within 7 days of the event: No refund.

4. Donations

a. Non-Refundable Nature of Donations:

Donations made to KIJA are non-refundable. Exceptions may be made in cases of technical errors or duplicate payments.

b. Contact for Donation Issues:

If you believe a donation was made in error, please contact us within 7 days of the transaction.

5. Membership Fees

a. Annual Membership Fees:

Membership fees are non-refundable after the membership has been activated.

b. Exceptional Circumstances:

Refunds may be granted under exceptional circumstances, such as:

i. Technical errors during payment.

ii. Duplicate payments.

6. Contact Information

For any questions or concerns about our Refund Policy, or to initiate a refund request, please contact us:

Email:

Note: KIJA reserves the right to amend this Refund Policy at any time. Any changes will be communicated through updates on our website.